COOL MATE

As a major e-commerce entity with high traffic, Coolmate aims to provide customers with the best shopping experience. Therefore, Coolmate has chosen VNETWORK, a comprehensive technology solution provider that meets all requirements with optimal pricing and diverse features. Mr. Hiệp - CTO Coolmate

Challenges in Optimizing the Online Shopping Experience at Coolmate.

Coolmate always aims to provide a convenient and enjoyable online shopping experience for customers, with a particular focus on delivering high-quality and diverse product images. However, this presents technical challenges, specifically: In the context of the rapidly growing e-commerce sector, providing high-quality product images and ensuring fast page loading speeds are crucial factors for attracting and retaining customers. However, this also poses significant technical challenges, particularly in ensuring server performance and bandwidth. Downloading high-resolution images requires substantial server resources, especially during sudden spikes in traffic, such as during major shopping events like Black Friday. This pressure can lead to server overload, slowing down page loading times and negatively impacting the user experience. Customers located far from the server or those with unstable internet connections may face even greater difficulties in accessing and viewing product images. This shopping experience not only affects short-term sales but can also damage brand reputation and customer loyalty in the long run. Additionally, websites face numerous challenges regarding cybersecurity, particularly the threat of DDoS (Distributed Denial of Service) attacks and other security vulnerabilities. These attacks can cause significant disruptions to business operations, leading to financial losses and damage to the company's reputation. Coolmate is fully aware of the importance of protecting its e-commerce platform. DDoS attacks can generate a large volume of fake traffic, overwhelming the system and preventing the website from functioning properly. This not only inconveniences users but can also result in lost revenue and harm the brand's reputation. Furthermore, other security vulnerabilities such as SQL Injection attacks, Cross-site Scripting (XSS), and various types of malware are persistent threats to e-commerce websites. Exploiting these vulnerabilities can result in the theft of sensitive customer information, leading to financial losses and damaging customer trust.

How has VNETWORK helped Coolmate deliver a perfect online shopping experience for users?

To address performance and security challenges, Coolmate decided to partner with VNETWORK, opting to implement two core solutions: VNCDN and VNIS. This decision was made after Coolmate had considered and tested solutions from international providers; however, VNETWORK demonstrated superior cost-efficiency and flexible customization to better meet Coolmate’s specific security needs against cyberattacks. With the advantage of a robust domestic infrastructure, combined with advanced security technologies and a team of highly experienced professionals, VNETWORK fully met Coolmate's feature requirements while offering an optimal cost solution. The VNCDN solution, with a network of 280 POPs across 33 countries, ensures rapid content delivery with an uptime rate of up to 99.9%. In addition, the VNIS solution's Multi WAF system, featuring multiple Cloud-WAF clusters worldwide, quickly isolates threats when website traffic surges. According to Mr. Hiệp, CTO of Coolmate: "The implementation of VNETWORK's VNCDN and VNIS solutions has significantly improved the online shopping experience for our customers. This helps Coolmate maintain stability in its online operations while ensuring a sustainable and long-lasting relationship with our customers, allowing us to focus resources on business development and expansion." VNETWORK's VNCDN solution is highly regarded for its ability to convert images to WebP format, which contributes to bandwidth savings and significantly optimizes costs for the company. Moreover, VNETWORK prioritizes customer satisfaction by being ready to customize features to meet any need or requirement. Additionally, VNETWORK’s professional support team is available 24/7, ensuring minimal damage in emergency situations. Coolmate’s technical team appreciates the seamless integration of VNIS into the existing system, requiring no complex configuration changes. As Mr. Hiệp shared: "The integration of VNIS not only maintained Coolmate’s existing system settings but also took over the entire operation and management process, saving us significant time and resources to focus on key projects." Results: After implementing VNETWORK’s solutions, Coolmate recorded significant stability in content delivery speed and system performance, even during major promotional events. In the past month, VNETWORK successfully handled nearly 70 million access requests from Coolmate without any service disruptions, demonstrating the outstanding effectiveness of the solutions provided. This is a specific chart evaluating the effectiveness of VNCDN: Figure 1: Figure 1: VNCDN's performance is clearly demonstrated by the high Request Hit Rate and Byte Hit Rate indicators. Figure 2: The low Origin Request and Origin Bandwidth indicators reflect the effectiveness of the CDN in reducing the load on the origin server. Partnering with VNETWORK has been a crucial strategic move for Coolmate, aimed at optimizing the customer experience and strengthening its leading position in Vietnam’s fashion e-commerce market. This collaboration reaffirms Coolmate's commitment to continuous improvement and delivering the best services to its customers.