Terms Of Service VNETWORK

I. Terms of use for all services

Article 1. VNETWORK JOINT STOCK COMPANY ("VNETOWRK JSC or VNETOWRK JOINT STOCK COMPANY ") is not responsible and does not guarantee the accuracy of information from anyone sent to the server and does not accept any legal responsibility. handling or compensation for any loss or damage to data stored on the server.

Article 2. The user is responsible for maintaining and preserving data on the server.

Article 3. Users are solely responsible for and warrant to us in using their Website or Server for lawful purposes. Especially in the following cases: 3.1. Users may not submit, create links or feed to: a) Any kind of data that is illegal, threatening, deceptive, hateful, misleading, defamatory, obscene, pornographic, offensive, information theft... or otherwise prohibited. other in any way. b) Any kind of data that constitutes or encourages any form of crime; or data that infringes any patent, trademark, design, copyright or other intellectual property right or rights of any person. 3.2. Users are not allowed to send destructive bulk email from our server or network and are not encouraged to have a site located on the server use bulk email. 3.3. Users do not use programs that can clog or slow down the system, such as exhausting system resources, overloading the processor and memory.

Article 4. Users keep securely identifying information, passwords or other confidential information related to your account and immediately notify us when you detect unauthorized forms of access with your account or security loopholes, including loss, theft or disclosure of passwords and other confidential information.

Article 5. Users comply with the procedures that we set out and will not use hosting and servers for purposes that may affect our other customers.

Article 6. Any access to other networks linked to our network is subject to the respective laws of those networks.

Article 7. While we take all possible measures and efforts to ensure the data integrity and safety of the server, we make no guarantees in the event that the server is vandalized by unauthorized users or unauthorized users. hacker as well as hardware failure due to the manufacturer and also not responsible for cases of data loss.

Article 8. If you violate the payment of fees, violate the above provisions, we may suspend the services and/or immediately terminate the contract without prior notice.

Article 9. We will not refund any money due to service interruption due to user's violation in the above items, unless we do not continue to provide the service.

Article 10. VNETWORK has the right to stop providing the service without being responsible for the data and not responsible for refunding any costs to the Customer. Customers must also bear all responsibility before the law in the following cases: a) Use VM resources for VPN purposes to prevent attacks from affecting the system. b) Taking advantage of the provision and use of Internet services and online information for the purpose of opposing the State of the Socialist Republic of Vietnam; causing harm to national security, social order and safety; undermining the great national unity bloc; propaganda war, terrorism; causing hatred and conflict among ethnic groups, ethnic groups and religions; propagate and incite violence, lewdness, debauchery, crimes, social evils, superstition, and sabotage the nation's fine customs and traditions; disclose state secrets, military secrets, security, economic, foreign affairs and other secrets prescribed by law; Disseminating information that distorts, slanders or offends the reputation of the organization, the honor and dignity of individuals; advertising, propagating, trading in banned goods and services, spreading banned journalistic, literary, artistic works and publications; impersonating organizations and individuals and spreading fake information, c) Creating unauthorized links to legitimate domain names of organizations and individuals; create, install, distribute malware, computer viruses; illegally infiltrate, gain control of information systems, create attack tools on the Internet. d) Customers must be responsible in accordance with the law for the information they store, transmit, provide or distribute on the network; Private information of organizations and individuals is kept confidential according to the provisions of law, the control of private information on the network shall be carried out by competent state management agencies in accordance with the provisions of law. e) Customers are only allowed to set up general websites and social networks when they have a license to set up a general website or a license to set up a social network. f)Customers must comply with the provisions of the law on Internet use, the terms of service use specified in the Contract and Decree No. 72/2013/ND-CP regulating the management, provision and use of services. Internet services and information on the Internet.

Article 11. All disputes related to .VN domain names, we will handle according to the regulations of Vietnam Internet Center (VNNIC). All disputes related to international domain names, we will handle according to the regulations of the organization managing top-level domain names (ICANN).

II. Terms of use for WAF Free

By checking the confirmation box, completing Account registration, activating or using the Service, the Customer confirms that it has read, understood and agreed to be bound by these Terms, the Personal Data Protection Policy, the Acceptable Use Policy, and the documents publicly referenced at the time of acceptance. Merely accessing or viewing information on the Website without registering for, activating or using the Service does not constitute acceptance of these Terms.

Please read these Terms carefully before registering for, activating or using the web application firewall service provided by VNETWORK JOINT STOCK COMPANY (VNETWORK JSC) through the Website. If the Customer does not agree to any provision of these Terms, the Customer must not register for, activate or continue using the Service.

Article 1. Definitions

1.1. “User”, “you”, “your” or “Customer” means an individual or Organization that accesses the Website, registers an Account, configures a Protected Website or uses the Service under these Terms.

1.2. “Individual” means a person who is at least 18 years old and has full civil legal capacity and capacity for civil acts under the laws applicable to that person. A person under 18 years of age may not independently register for or use the Service unless permitted by applicable law and validly consented to by that person’s legal representative.

1.3. “Organization” means an enterprise, legal entity or other organization lawfully established and operating under the laws of Vietnam or the laws of the country or territory in which it is established.

1.4. “we”, “us”, “our”, the “Company” or “VNETWORK” means VNETWORK JOINT STOCK COMPANY, including its dependent units, lawful successors and any party authorized by VNETWORK to provide part of the Service, if applicable.

1.5. “Service” means the web application firewall (Web Application Firewall - WAF), management platform, security features, configuration tools, logs, reports and related support provided by VNETWORK under these Terms. Depending on the applicable service plan or feature, the Service may be provided free of charge or for a fee in accordance with VNETWORK’s policies from time to time.

1.6. “WAF Data” means data transmitted, collected, generated, stored or otherwise processed in connection with the provision of the Service, which may include domain names, IP addresses, device and browser information, DNS data, digital certificates, URLs, headers, cookies, query parameters, HTTP/HTTPS request and response data, access logs, security events, configuration data and other necessary technical data. WAF Data may include personal data depending on the content and the manner in which the Customer configures the Protected Website.

1.7. “Account” means the account registered by the Customer to access the management platform and use the Service under these Terms.

1.8. “Intellectual Property” means subject matter protected under intellectual property laws, including without limitation software, source code, algorithms, detection models, security rules, databases, documentation, interfaces, designs, logos, trademarks and content owned or lawfully used by VNETWORK.

1.9. “Website” means https://partner.vnetwork.vn/auth/login and any other website, registration portal, platform or application owned and directly operated by VNETWORK that references these Terms. The Website does not include any website owned or operated by a third party, even where VNETWORK provides hosting, security or technical services for such website.

1.10. “Protected Website” means a website, web application, API, domain name or network resource that the Customer owns, lawfully manages or is otherwise lawfully entitled to use and has configured to use the Service.

1.11. “Usage Limits” means limits on the number of domain names, traffic, bandwidth, requests, features, log-retention period, storage capacity, support scope, processing locations or other resources published by VNETWORK on the Website or management platform from time to time.

1.12. “Service Provider” means an organization providing infrastructure, telecommunications, data center, cloud computing, hosting, security, support or other technical services used by VNETWORK to provide part of the Service.

Article 2. General Provisions

2.1. These Terms set out the conditions for the registration, activation and use of the Website, the management platform and the Service, and establish the rights, obligations and responsibilities of VNETWORK and the Customer in the course of the Customer’s use of the Service.

2.2. These Terms apply to Customers inside and outside Vietnam who self-register, self-configure, self-activate or use the Service. Paid Services, service level agreements (SLAs), dedicated support, high-risk data processing or specific commitments may also be governed by a contract, order form, data processing agreement (DPA) or other separate agreement. In the event of a conflict, the separate agreement will prevail with respect to the matters expressly addressed therein.

2.3. The Customer's checking of the confirmation box, completion of the Account registration, activation or use of the Service shall constitute the Customer's electronic acceptance of these Terms. VNETWORK is entitled to retain and use electronic records, including the time, IP address, device information, Account, version of these Terms, version of the applicable policies, and activation event, as evidence of the execution of these Terms, the operation of the Service, and compliance with applicable laws.

2.4. Where an Individual registers for or uses the Service on behalf of an Organization, that Individual represents and warrants that he or she has full authority to act for and bind the Organization. The Customer shall be solely responsible for any consequences arising from the registrant's lack of authority or exceeding the scope of such authority. VNETWORK reserves the right to request documents evidencing such authority or information for verifying the Organization at any time.

2.5. VNETWORK reserves the right to amend these Terms to comply with applicable laws, information security requirements, technical changes, or the provision of the Service. Where an amendment significantly reduces the Customer's rights or significantly increases the Customer's obligations, VNETWORK will provide at least seven (07) days' prior notice through the Website, the Account, or the Customer's registered contact details, unless the amendment must take effect immediately to address safety risks, cybersecurity, fraud, abuse, compliance with applicable laws, or requests from competent authorities.

2.6. For a material change, VNETWORK may require the Customer to provide renewed acceptance before continuing to use the Service. To the extent permitted by law, continued use of the Service after the effective date of a change constitutes acceptance of the amended Terms.

2.7. If any provision of these Terms is determined to be invalid or unenforceable, such provision shall be adjusted only to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Article 3. Account Registration, Verification, Management and Security

3.1. To use the Service, the Customer must register an Account and provide all requested information in a complete, accurate, truthful, lawful and up-to-date manner. The Customer must not use a false identity, stolen information, a temporary email address intended to evade controls, or a third party’s information without authorization.

3.2. VNETWORK reserves the right to apply appropriate verification measures, including verification of email addresses, telephone numbers, domain names, business information, identity, sources of payment, IP addresses, geographic regions, intended purposes of use, or other information. The availability of automatic registration or activation does not mean that VNETWORK has verified or approved the legality of the Customer, the Protected Website, or the Customer’s content.

3.3. VNETWORK reserves the right to reject a registration, require additional verification, restrict functionality, temporarily suspend, or terminate an Account if the information provided is incomplete or inaccurate, shows signs of impersonation, fraud, abuse, or circumvention of controls, or if the provision or use of the Service may violate applicable laws, trade restrictions, third-party rights, or compromise system security.

3.4. The Customer is responsible for safeguarding the Account, username, password, API keys, tokens, digital certificates, and other credentials; preventing their disclosure to or unauthorized use by third parties; establishing appropriate access permissions; revoking access when no longer required; and applying multi-factor authentication where supported.

3.5. All activities carried out through the Customer’s Account or credentials will be deemed activities of the Customer, unless the Customer proves that such activities arose directly from a security failure for which VNETWORK is responsible.

3.6. The Customer must immediately notify VNETWORK upon becoming aware of or suspecting any unauthorized access to the Account, compromise of credentials, or security incident. VNETWORK reserves the right to temporarily suspend the Account, revoke active login sessions, require the Customer to change credentials, or take any other necessary measures to mitigate risks.

Article 4. Verification and Management of Protected Websites

4.1. The Customer represents and warrants that it is the owner or lawful manager of the Protected Website, or has been duly authorized by the owner to configure the Protected Website, modify DNS settings, provide digital certificates, route traffic, and authorize VNETWORK to process WAF Data.

4.2. VNETWORK reserves the right to require verification of the Customer's control over the Protected Website through DNS records, domain-based email, verification files, WHOIS information, ownership documents, or other technical means. VNETWORK reserves the right to refuse activation or suspend protection if such verification fails, is no longer valid, or if a dispute arises regarding such control.

4.3. The Customer is responsible for the accuracy of the DNS configuration, origin server configuration, digital certificates, private keys, rules, whitelists, blacklists, and other settings configured by the Customer. The Customer must test such configuration, maintain backups, and establish a recovery plan before placing the Service into production.

4.4. The Customer must not add, configure, or maintain a Protected Website if it knows or ought reasonably to know that it does not have the legal right to do so. Upon receipt of a substantiated complaint from a domain owner, infrastructure provider, rights holder, or competent authority, VNETWORK reserves the right to immediately suspend protection for the relevant Protected Website pending verification.

Article 5. Use of the Service

5.1. The Customer must use the Service only for its intended purposes and functions, and in compliance with technical instructions, Usage Limits, these Terms, and the laws applicable where the Customer operates, where end users access the Service, and where data is processed.

5.2. The Service is a security support layer and does not replace the Customer's responsibility for protecting origin servers, applications, APIs, data, accounts, source code, applying patches, maintaining backups, recovery, monitoring, incident response, and compliance with applicable laws.

5.3. The Customer must not engage in, or permit any third party to engage in, any of the following acts:

a) Unauthorized access to, scanning, exploitation of, penetration testing of, or attempts to bypass the security measures of the Website, the Service, VNETWORK's systems, or any third-party system without lawful authorization;

b) Interfering with, disrupting, overloading, degrading the performance of, or affecting the confidentiality, integrity, or availability of the Service or any system;

c) Distributing malware, ransomware, botnets, unauthorized remote-control tools, phishing content, brand impersonation, spam, or fraudulent content, or facilitating cyberattacks;

d) Spoofing network traffic, concealing the source of an attack, bypassing rate limits, creating multiple Accounts to exceed the Usage Limits, or exploiting the Service to provide the Service to third parties without VNETWORK's approval;

đ) Impersonating any individual, organization, officer, or employee of VNETWORK; providing misleading information; or infringing the intellectual property rights, privacy rights, data protection rights, or other lawful rights of any third party;

e) Using the Service for any unlawful website, application, system, or content, including but not limited to fraud, illegal gambling, prohibited goods or services, distribution of unlawful content, child abuse or exploitation, terrorism, money laundering, or evasion of law enforcement measures;

g) Unlawfully collecting, storing, or processing personal data, sensitive data, or children's data; intentionally recording passwords, secret keys, full payment card data, medical records, or other sensitive data in logs where unnecessary;

h) Using the Service in any system where a failure or interruption could directly cause death, serious injury, substantial environmental damage, compromise the safety of critical infrastructure, or result in similar consequences, unless otherwise agreed in writing with VNETWORK;

i) Engaging in any other act that violates these Terms, any policy incorporated by reference, or applicable law, or causes damage to VNETWORK, other users, or any third party.

5.4. The Customer must comply with the Usage Limits. If any Usage Limit is reached or exceeded, VNETWORK reserves the right to apply rate limits, restrict features, suspend part of the Service, or require the Customer to migrate to an appropriate service plan. VNETWORK will not automatically incur any charges unless the Customer has separately agreed to the applicable paid Service.

5.5. VNETWORK may apply reasonable technical measures to detect, prevent and address abuse, including blocking IP addresses, requests, user agents, countries or traffic sources; modifying rules; disabling configurations; isolating a Website; suspending logging; or taking other necessary measures. Such measures may temporarily affect access to the Protected Website.

Article 6. International Trade Compliance and Restricted Regions

6.1. The Customer represents and warrants that its registration for, access to, provision and use of the Service will not violate any applicable laws or regulations relating to sanctions, export controls, counter-terrorism, anti-money laundering, trade restrictions, or other similar restrictive measures applicable to VNETWORK, the Sub-providers, or the Customer.

6.2. The Customer represents that it is not prohibited or restricted from receiving the Service and will not use the Service on behalf of, for the benefit of or in support of any restricted person or entity. The Customer must not conceal its location, identity, beneficial ownership or intended use to evade controls.

6.3. VNETWORK may block geographic regions, request additional information, refuse, suspend or terminate the Service where there are reasonable grounds to identify a compliance risk. To the extent permitted by law, VNETWORK is not required to disclose its internal criteria, information sources or screening methods.

Article 7. Service Fees and Payment

7.1. VNETWORK may provide certain Service plans free of charge, subject to the published features, resources and Usage Limits. The Customer is responsible for domain-name, server, connectivity, digital-certificate, third-party-provider and other costs that VNETWORK has not expressly confirmed as included in the Service.

7.2. Any upgrade, renewal or subscription to a paid Service becomes effective only after the Customer separately confirms the applicable fees, billing cycle, payment terms and governing conditions. Nothing in these Terms automatically creates a payment obligation for a paid plan unless the Customer separately accepts that plan.

7.3. VNETWORK may adjust fees, features and payment policies for paid plans upon applicable notice. Any adjustment will not apply retroactively to fees already confirmed, unless otherwise agreed by the parties or required by law.

7.4. Taxes, bank charges, foreign-exchange fees and other financial obligations will be handled in accordance with the applicable paid-plan agreement and applicable law.

Article 8. Customer Rights and Obligations

8.1. The Customer must provide and maintain accurate registration, verification and contact information; update any changes within seven (7) days; and respond to verification requests within the period specified by VNETWORK. VNETWORK may suspend activation or lock the Account until the information has been fully verified.

8.2. The Customer is responsible for the content, goods, services, activities, legality and security of the Protected Website; its end users; obtaining required permissions, providing required notices and satisfying applicable legal obligations; and any claims arising from the Customer’s activities.

8.3. The Customer must maintain reasonable security measures; keep applications, servers, libraries and software up to date; manage access rights; back up data; monitor alerts; and promptly remediate vulnerabilities or incidents. VNETWORK is not liable for damage resulting from the Customer’s failure to take such measures.

8.4. The Customer may access the available management functions, request support within the published scope, update Account information and discontinue use of the Service in accordance with Article 14.

8.5. The Customer must reasonably cooperate with VNETWORK in investigating incidents, abuse complaints, domain disputes, legal requests or system-protection matters, including by providing logs, documents and verification information and implementing necessary remediation measures.

Article 9. WAF Data and Personal Data Protection

9.1. Depending on the relevant processing activity, VNETWORK and the Customer may have different roles under applicable data-protection law. With respect to personal data of visitors to the Protected Website that VNETWORK processes based on the Customer’s configuration or instructions, the Customer is responsible for determining the purposes, scope and lawful basis of processing and for providing required notices or obtaining required consent; VNETWORK processes such data only to the extent necessary to provide, secure and maintain the Service.

9.2. With respect to Account data, contact information, payment data, anti-fraud data, operational logs and data necessary for system security or legal compliance, VNETWORK may process such data in the appropriate role and on the legal bases described in the Personal Data Protection Policy.

9.3. The Customer warrants that it has lawful authority to collect and transmit WAF Data and to permit VNETWORK and its Service Providers to process such data. The Customer must configure the Service to minimize data, must not transmit data beyond what is necessary, and must not use the Service to process prohibited data or data subject to special requirements without an appropriate agreement.

9.4. VNETWORK may process WAF Data to activate, route, filter and protect traffic; analyze information-security events; detect abuse; respond to incidents; provide support; improve rule accuracy; prepare reports; comply with legal obligations; and protect the lawful rights and interests of VNETWORK, the Customer and third parties.

9.5. VNETWORK may use reasonably aggregated or anonymized data for statistics, research, Service improvement and development of security measures, provided that such use is not intended to re-identify any individual.

9.6. Data may be processed, stored or transferred across countries or territories in which VNETWORK or its Service Providers maintain infrastructure. VNETWORK will implement safeguards required by applicable law. The Customer is responsible for assessing and complying with obligations in its jurisdiction relating to cross-border data transfers or authorizing cross-border processing.

9.7. Where requested by VNETWORK, the Customer must enter into or accept a Data Processing Agreement (DPA), particularly in relation to sensitive data, children’s data, large volumes of data, cross-border data transfers or enterprise service plans. VNETWORK may refuse or restrict the Service if the Customer does not complete a DPA where required.

9.8. Data processing will be conducted in accordance with these Terms, the Personal Data Protection Policy, any applicable DPA and applicable law. In the event of a conflict regarding data processing, the DPA will prevail with respect to matters expressly addressed in the DPA.

Article 10. Copyright and Intellectual Property Rights

10.1. The Website, the Service and all Intellectual Property owned or lawfully used by VNETWORK are protected under Vietnamese law, applicable international treaties and other applicable laws.

10.2. For so long as the Customer complies with these Terms, VNETWORK grants the Customer a limited, non-exclusive, non-transferable and non-sublicensable right to access and use the Service for the Protected Website. Except for this limited right, no ownership or intellectual property rights are transferred.

10.3. The Customer must not copy, modify, translate, decrypt, reverse engineer, create derivative works from, extract source code from, circumvent technical restrictions on, use Service data or output to build a competing product, or remove proprietary notices from the Service, except to the extent such restriction is prohibited by mandatory law.

10.4. The Customer retains its rights in its lawful content and data. The Customer grants VNETWORK the non-exclusive rights necessary during the term of the Service to transmit, copy, store, analyze and process such content and data for the purpose of providing and protecting the Service.

10.5. VNETWORK may use feedback, suggestions or ideas voluntarily provided by the Customer to improve the Service without any payment obligation, provided that VNETWORK does not unlawfully disclose confidential information or personal data.

Article 11. Third-Party Services and Service Providers

11.1. The Service may integrate with, link to or depend on third-party products, networks, content or services. Where the Customer independently selects or uses a third-party service, the Customer is solely responsible for that use and for complying with the third party’s terms; VNETWORK is not responsible for any transaction or dispute between the Customer and that third party.

11.2. VNETWORK may use and replace Service Providers in providing the Service. VNETWORK will manage Service Providers within the scope of its obligations but does not guarantee uninterrupted operation of the Internet, DNS, telecommunications, electricity, data centers or services beyond VNETWORK’s reasonable control.

11.3. VNETWORK may publish a list or categories of Service Providers under the Personal Data Protection Policy or a DPA. A change of Service Provider does not constitute an assignment of these Terms, but VNETWORK will provide notice where required by law or the applicable DPA.

Article 12. Nature of the Service, Disclaimer of Warranties and Maintenance

12.1. The Customer understands that a WAF operates based on rules, signatures, models, behavioral analysis and technical configurations and may therefore result in legitimate requests being blocked (false positives), malicious requests not being detected (false negatives), latency, interruption or other technical limitations.

12.2. Unless otherwise provided in an SLA or other written agreement, the Service, particularly any free plan, is provided on an “as is” and “as available” basis, without any commitment regarding uptime, response time, compatibility, error-free or uninterrupted operation, fitness for a particular purpose, or prevention of all attacks, vulnerabilities, unauthorized access or data loss.

12.3. VNETWORK may perform maintenance and updates and may change the architecture, features, rules, processing locations, Service Providers or security measures. VNETWORK will provide advance notice of planned maintenance where reasonably practicable; emergency maintenance or incident-response measures may be implemented immediately without prior notice.

12.4. VNETWORK is not responsible for effects arising from the Customer’s misconfiguration; failures of the Customer’s origin server, application, DNS, digital certificate or provider; third-party acts; attacks exceeding the Service’s capacity or Usage Limits; force majeure events; or causes beyond VNETWORK’s reasonable control.

12.5. Nothing in these Terms excludes any mandatory consumer right or any liability that may not lawfully be excluded under applicable law.

Article 13. Limitation of Liability and Indemnification

13.1. To the fullest extent permitted by law, VNETWORK will not be liable for any indirect, incidental, special, punitive or consequential damages; loss of profits, revenue, business opportunities, goodwill, data or use; business interruption; cost of substitute services; or similar losses arising out of or in connection with the Service.

13.2. For free Services, VNETWORK will not be liable for indirect or consequential damages or for losses of profits, revenue, business opportunities, goodwill or other economic benefits arising from use of, interruption to or inability to use the Service, except where the loss results from VNETWORK’s willful misconduct or applicable law provides otherwise.

13.3. For paid Services, limitations of liability will be determined under the applicable contract, order form, SLA or separate agreement. In the absence of a specific provision, VNETWORK’s aggregate cumulative liability will not exceed the total Service fees actually received by VNETWORK from the Customer during the three (3) months immediately preceding the event giving rise to liability.

13.4. The Customer must notify VNETWORK of any claim within thirty (30) days after the date on which the Customer knew or reasonably should have known of the event causing the loss and must provide reasonable supporting evidence; this provision does not waive any mandatory right where applicable law does not permit such a limitation period.

13.5. The Customer shall defend, indemnify, and hold harmless VNETWORK, its affiliates, officers, employees, and Sub-providers from and against any claims, demands, penalties, liabilities, costs, and reasonable legal fees arising out of or in connection with: (i) the Customer's Website, content, goods, or services; (ii) the Customer's lack of rights to a domain name or data; (iii) any breach of these Terms, applicable law, intellectual property rights, or data protection laws; or (iv) any act or omission of users authorized by the Customer.

13.6. If a third-party claim arises, VNETWORK will notify the Customer within a reasonable time and facilitate the Customer's participation in providing explanations, furnishing information, and coordinating the defense or resolution of the claim. VNETWORK reserves the right to appoint legal counsel or other advisers to represent its interests. The Customer must not settle, compromise, or admit liability in relation to any claim if doing so would impose any obligation, cost, or liability on VNETWORK without VNETWORK's prior written consent.

Article 14. Breach, Suspension and Termination of the Service

14.1. The Customer will be considered in breach where it uses the Service in violation of these Terms, any policy, instruction or law; provides false information; lacks rights in the Protected Website; abuses the Service; fails to pay fees when due; creates a system-security risk; or fails to cooperate in verification or remediation.

14.2. VNETWORK reserves the right to apply one or more of the following measures: require the Customer to provide an explanation or take remedial action; issue a warning; restrict features; block traffic; suspend protection for a Protected Website; temporarily suspend or terminate an Account; delete configurations; seek compensation for damages; or notify or cooperate with competent authorities, Sub-providers, or affected parties.

14.3. VNETWORK reserves the right to take immediate measures without prior notice if:

a) There are indications of phishing, malware, botnets, cyberattacks, fraud, child abuse or exploitation, a serious violation, or a clear risk of harm;

b) Traffic or configurations seriously affect the Service, VNETWORK's systems, other Customers, or third parties;

c) There is a credible dispute concerning rights to a domain name, digital certificate, data, or content;

d) Such measures are required by a competent authority, a Sub-provider, or applicable legal, sanctions, or cybersecurity compliance obligations;

e) Prior notice could increase the risk, impede an investigation, or be technically impracticable.

14.4. In other remediable cases, VNETWORK will provide notice and a reasonable period for the Customer to cure the breach. VNETWORK may provide notice after taking emergency action, unless prohibited by law or by a requirement of a competent authority.

14.5. The Customer may discontinue use of the Service at any time. Discontinuation does not terminate accrued obligations, payment obligations, indemnification obligations, confidentiality obligations, intellectual property provisions, limitations of liability or dispute-resolution provisions.

14.6. Following termination, VNETWORK may block access, reclaim resources, and delete or anonymize WAF Data in accordance with published retention periods, except for data that must be retained for legal compliance, system security, dispute resolution, contractual performance or protection of lawful rights. The Customer is responsible for exporting necessary data before termination where an export function is available.

14.7. VNETWORK may discontinue all or part of a free plan for business, technical or legal reasons upon reasonable prior notice, except where immediate discontinuation is required for security or compliance reasons.

Article 15. Governing Law and Dispute Resolution

15.1. These Terms shall be governed by and construed in accordance with the laws of Vietnam, without giving effect to any conflict-of-laws rules that would result in the application of another governing law, unless otherwise required by mandatory law applicable in the place where the Customer resides or operates.

15.2. In the event of any complaint or dispute, the requesting party must send the other party a written notice describing the matter, the relief requested, and the relevant supporting evidence. The parties shall seek to resolve the matter through good-faith negotiations within thirty (30) days after the other party receives sufficient information.

15.3. If the dispute cannot be resolved through negotiation, it shall be subject to the exclusive jurisdiction of the competent court in Ho Chi Minh City, Vietnam, unless otherwise required by mandatory law.

15.4. Nothing in these Terms limits VNETWORK's right to seek interim relief, conservatory measures, an order to cease infringement, or protection of its systems, data, and intellectual property rights from any competent authority having jurisdiction.

Article 16. Miscellaneous

16.1. These Terms, the Personal Data Protection Policy, the Acceptable Use Policy, the published Usage Limits and any documents expressly referenced at the time of acceptance constitute the agreement between VNETWORK and the Customer in relation to the Service, unless a separate agreement applies.

16.2. The Customer may not assign its Account or any right or obligation under these Terms without VNETWORK’s prior written consent. VNETWORK may assign these Terms to an affiliate, successor or transferee of the relevant business, provided that such assignment does not unlawfully diminish the Customer’s rights.

16.3. VNETWORK’s failure or delay in exercising any right does not constitute a waiver of that right. Headings are for convenience only and do not affect interpretation.

16.4. Provisions concerning intellectual property, data required to be retained, warranty disclaimers, limitations of liability, indemnification, governing law and dispute resolution survive termination of the Account or Service.

16.5. These Terms may be published in Vietnamese and other languages. Unless mandatory law provides otherwise, the Vietnamese version will prevail in the event of any discrepancy or conflict between versions.

16.6. The version number and effective date of these Terms will be published on the Website. VNETWORK will maintain the ability to retrieve the version accepted by the Customer for a period appropriate to applicable law and evidentiary needs.

16.7. Contact

Questions, support requests, complaints or abuse reports relating to these Terms may be sent to:

VNETWORK JOINT STOCK COMPANY (VNETWORK JSC)

Support email: support@vnetwork.vn

Telephone: +84 (028) 7306 8789